Once the product is shipped, we send out an email with tracking details and an invoice, please refer to that email. If you have difficulties with the email, you can reach out to us through any of these channels:

• Mobile: +91 9509020414 (09:30 AM - 06:30 PM IST)
• Email: info@studiobyagni.com

We offer free shipping across India, on all rugs purchased through our website. For heavier items like furniture, the shipping cost would be as charged by our shipping partner, which will be calculated at check out from your cart.

All our products are made to order and handcrafted with care by our skilled craftsmen. The estimated delivery time can range from 45 to 120 days, depending on the quality, materials and complexity of design. After production, the products go through thorough quality checks to ensure the products match our high standards. We aim to dispatch the products within 10 business days.

Once your order is successfully placed, you will receive a confirmation call from our team. You will also receive:

• Email order confirmation
• Text message order confirmation
• Email with tracking details and invoice once the product is shipped

As you place an order, you will receive a confirmation call from our team. At this stage, we can cancel, change or modify the order. Once the order is confirmed from your end, and production starts, we cannot accept changes or cancellations, as all our products are handmade and made to order specially for you!

For international delivery please get in touch with us for details.

Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations once the order has been confirmed.

Once you place an order, you will receive a confirmation call from our team. During this call, we offer a sample swatch for you to review and ensure it meets your expectations in terms of colour, texture, and material. Only once you are satisfied do we proceed to handcraft your rug. This process allows us to focus on 100% customer satisfaction.

We are confident in the durability and beauty of our products, since every rug undergoes stringent quality checks before dispatch to ensure it meets our high standards.

As each rug is handmade by artisans, a slight variation in colour, size, or design are natural and contribute to the uniqueness of the piece.

However, if you encounter any issues with your product, our team is always available to assist and help resolve any concerns. Please reach out to us at info@studiobyagni.com.

If you have any questions about our return policy or need assistance with your order, please contact us at +919509020414 or mail us at info@studiobyagni.com.