Once the product is shipped, we send out an email with tracking details and an invoice, please refer to that email. If you have difficulties with the email, you can reach out to us through any of these channels:

• Mobile: +91 7888430722 (09:30 AM - 06:30 PM IST)
• Email: info@studiobyagni.com

We offer free shipping across India, on all rugs purchased through our website. For heavier items like furniture, the shipping cost would be as charged by our shipping partner, which will be calculated at check out from your cart. 

All our products are made to order and handcrafted with care by our skilled craftsmen. The estimated delivery time can range from 45 to 120 days, depending on the quality, materials and complexity of design. After production, the products go through thorough quality checks to ensure the products match our high standards. We aim to dispatch the products within 10 business days.

Once your order is successfully placed, you will receive a confirmation call from our team. You will also receive:

• Email order confirmation
• Text message order confirmation
• Email with tracking details and invoice once the product is shipped

As you place an order, you will receive a confirmation call from our team. At this stage, we can cancel, change or modify the order. 

Once the order is confirmed from your end, and production starts, we cannot accept changes or cancellations, as all our products are handmade and made to order specially for you! 

To know more about our return policy, click the link.

Due to the custom nature of our products, we do not accept returns or exchanges. To know more about our return policy, click the link.

Yes, we can customise shapes, sizes, colours and designs to suit the aesthetic of your home. Please email your requirements to info@studiobyagni.com or explore custom sizes on our product detail pages.

Absolutely! Share your room pictures via email at info@studiobyagni.com and our design consultants will recommend the best options tailored to your requirements.

Each rug is handmade, so slight variations in colour or design are natural and contribute to the uniqueness of each piece.

If you receive a damaged, defective, or incorrect rug, please contact us immediately at info@studiobyagni.com. Our customer service team will promptly assist you to resolve the issue and ensure your complete satisfaction.

For detailed information on how to clean and care for your rug, please read here.

You can visit our store in Noida by scheduling an appointment.  Please call us at +91 7888430722 or email us at info@studiobyagni.com for further details.