Refund Policy

Overview

At Studio by Agni, we take great pride in the craftsmanship and quality of our handmade rugs. Each piece is made to order with meticulous attention to detail and care. Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations.

Order Confirmation

Once you place an order, you will receive a confirmation call from our team. During this call, we offer a sample swatch for you to review and ensure it meets your expectations in terms of colour, texture, and material. Only once you are satisfied do we proceed to handcraft your rug. This process allows us to focus on 100% customer satisfaction.

Quality Assurance

We are confident in the durability and beauty of our products, since every rug undergoes stringent quality checks before dispatch to ensure it meets our high standards.

Handmade Nature

As each rug is handmade by artisans, a very slight variation in colour, size, or design are natural and contribute to the uniqueness of the piece.

Customer Assistance

However, if you encounter any issues with your product, our team is always available to assist and help resolve any concerns. Please reach out to us at info@studiobyagni.com.

Contact Us

If you have any questions about our return policy or need assistance with your order, please contact us at +917888430722 or mail us at info@studiobyagni.com.